Leading Entrepreneurship

with Daniel James Scott

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The Brand Evolution (Part V)

May 8th, 2009 · No Comments ·

In my fourth post of this series, The Brand Creation, we looked at how one might create a brand, we’ll look at the evolution in this post.

“Do your products communicate your key brand values? The most important values are:

• Fitness for purpose
• Value for money
• Quality
• Extendibility
• Proven products
• Investment in product development
• Warranty
• Customized products

Service capability can help to differentiate a company. The relevant brand values here are:

• Service backup
• Training
• Warranty
• Partnership
• Consulting
• Technical support

Packaging raises awareness of brand values by the way in which it reflects the corporate identity. The right packaging communicates a number of important brand values including the use of environmentally friendly materials; quality and clarity or product information; ease of storage and handling; and delivery.

Your distribution facilities can raise awareness of a number of brand values:

• Fitness for purpose
• Quality
• Company reliability
• Distribution
• Service backup
• Partnership
• Administration
• Customer service
• Delivery

An effective e-commerce site is one in which the various technical and design components all work together to generate customer interest, build trust, communicate product value, and support convenient profitable transactions.”

Various (2002)
Raising the Awareness of Business Brands,
Business: The Ultimate Resource.
Cambridge, MA: Perseus Publishing.

“Brands are not static; they have many facets to their personality. In order to build up and retain equity as a preferred brand in the mind of the consumer, a brand must evolve to stay connected to its target audience in its day-to-day, moment-to-moment existence. Brand presence at its best connects intimately to the consumer’s lifestyle. The challenge is to move a brand forward by understanding the consumer’s level of receptivity and sensitivity to a message at a given time and point of contact. In this regard, brands need to transcend a linear, primarily ubiquity-oriented mode of expression to connect with consumers emotionally in different ways at different times during the brand experience.”

Marc Gobé (2001)
Emotional Branding.
New York, NY: Allworth Press.

Tags: Strategy + Execution · The Brand

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